Best Knowledge Base Software
While knowledge bases can have various definitions, SaaS knowledge base software serves a specific purpose of creating and managing self-serve online information libraries.
Key features include:
- Cloud-based platform for building knowledge bases
- Creation of internal, customer-facing, or public-facing knowledge bases
- Simplified process for managing knowledge base content
- Distinct from internal collaboration or document management tools
To qualify as knowledge base software, a product must:
- Be a cloud-based (SaaS) solution for creating and managing knowledge bases
- Enable the development of self-serve online information libraries
- Support the creation of internal, customer-facing, or public-facing knowledge bases
- Simplify the process of creating, organizing, and maintaining knowledge base content
- Provide a distinct functionality compared to internal collaboration or document management tools
The primary value proposition of knowledge base software is to empower organizations with a specialized cloud-based platform for building and managing self-serve online libraries of information. These solutions streamline the process of creating and maintaining knowledge bases, whether for internal use, customer support, or public-facing purposes, ultimately facilitating knowledge sharing and self-service support.
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FAQs of Knowledge Base Software
Knowledge base software, as defined by TechTarget, is a resource that can be read by machines and is primarily used for distributing information, typically online or with the capability to be accessed online. It serves to streamline the collection, organization, and retrieval of information for an organization or the general public.
Here are some examples:
- Zendesk: Best for AI-powered customer and employee self-service.
- Helpjuice: Best for single-purpose knowledge base software.
- Bloomfire: Best for internal knowledge sharing.
- Guru: Best for creating an employee intranet.
- Zoho Desk: Best for companies using Zoho products.
- Document360
- Notion
- HappyFox
In essence, a knowledge base serves as a centralized storage of information. Examples such as a public library, a database containing related information on a specific subject, and websites like whatis.com can all be categorized as knowledge bases.
A knowledge base is a compilation of documentation and resources covering a particular topic or area of expertise. This crucial feature of a Learning Management System (LMS) expands your library of SCORM training courses by integrating it with the collective institutional knowledge of the entire organization. It encompasses various formats, including training course materials.
Salesforce Knowledge enables you to develop a thorough Knowledge Base (KB) within Salesforce. This KB consists of articles containing pertinent information about your products and services. It promotes a self-service approach for your customers to address their queries independently.