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Best Hosted Phone Software

Hosted phone systems, also known as cloud PBX, virtual PBX, VoIP phone systems, or UCaaS (Unified Communications as a Service), offer scalable and flexible telephony solutions without the need for significant upfront investments or on-premise infrastructure. They leverage cloud computing and VoIP technology to deliver enterprise-grade communication capabilities to businesses of various sizes.

To qualify as a hosted phone system (cloud PBX, virtual PBX, VoIP phone system, or UCaaS), a product must:

  • Provide a cloud-based or internet-based telephone system hosted by a third-party provider, eliminating the need for on-premise hardware and servers.
  • Utilize Voice over Internet Protocol (VoIP) technology to transmit voice communications over internet connections instead of traditional phone lines.
  • Offer a range of telephony features and functionality, such as call routing, voicemail, auto attendants, and call management capabilities.
  • Enable remote access and usage, as the system is not tied to a physical location.
  • Require minimal on-site infrastructure, with the provider handling maintenance, updates, and data center operations.
  • Provide a user-friendly interface, often web-based or mobile-accessible, for managing calls and system settings.

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FAQs of Hosted Phone Software

In simple terms, hosted phone systems are phone systems that you don’t need to store at your office or headquarters. They are “hosted” by your business phone service provider and utilize an Internet connection instead of physical phone lines to make calls.

Here’s the list of the top cloud phone systems and PBX of 2024:

  1. RingCentral
  2. 8×8
  3. GoToConnect
  4. Aircall (VoIP call center and CRM solution)
  5. Ooma Office (Best affordable cloud phone system)
  6. Dialpad (The innovative cloud phone system)
  7. Avaya (Enterprise cloud phone system)
  8. Grasshopper (An amazing range of features with excellent app integration)

The primary difference between a traditional and a hosted PBX is that the latter employs VoIP technology to transmit voice traffic over the internet, utilizing a broadband connection for both incoming and outgoing conversations.

The phone system software and services are hosted remotely in the cloud by a provider. Users make/receive calls using IP phones, softphones, or mobile apps that connect to the cloud system.

Common PBX capabilities include auto-attendants, call routing, voicemail, conferencing, call queues, IVR menus, call recording and more – powered by the cloud software.